Pondurance vs Thales (S21sec)
Pondurance is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. Pondurance targets SMB and Mid-market organizations; Thales (S21sec) serves Enterprise.
Buyer brief
Pondurance is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. Pondurance targets SMB and Mid-market organizations; Thales (S21sec) serves Enterprise.
Pondurance (Pure-play MDR) and Thales (S21sec) (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Pondurance's affordable, technology-agnostic mdr for us mid-market buyers in regulated industries, with a risk... or Thales (S21sec)'s thales/s21sec is strongest for complex, regulated and critical-sector environments that value glo....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations that want a $2M breach warranty and HITRUST readiness consulting from one vendor | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | $2,000,000 | None listed |
- Best fit
- Organizations that want a $2M breach warranty and HITRUST readiness consulting from one vendor
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- $2,000,000
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | PonduranceTECH-AGNOSTIC | Thales (S21sec)TECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrikeSentinelOneMicrosoft Defender | Customer endpoint security tools |
| SIEM integrations | None listed | Customer SIEM platformsThales SOC tooling |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: CoveredSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | ContainCustom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published. Custom quotes only. Reviews describe pricing as affordable relative to competitors. | Not published |
| Minimum seats | None | None |
| Breach warranty | $2,000,000 | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | + Optional | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | + Optional | ~ Limited |
| Network | + Optional | ✓ Included |
| OT/ICS | Not offered | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint for endpoint MDR. Network MDR priced by bandwidth. Log MDR priced by GB/day ingestion. Custom quotes. | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. |
| Hidden cost warnings | Incident response is NOT included in base MDR. Separate retainer required for the 2-hour response commitment.. Network MDR, Log MDR, and Pondurance for Microsoft are all separate products with separate pricing on top of endpoint MDR. RansomSnare module is a separate license on top of MDR (free promotion for new customers may be time-limited). Cloud, SaaS (M365), and network coverage each require purchasing separate product modules beyond base endpoint MDR | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services |
| Channels | EmailPortalPhone | EmailPhonePortal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | – | – |
| SOC regions | North America | EuropeMEAAPAC |
| Onboarding | Not published. Reviews describe setup as straightforward. | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. |
| Industry focus | HealthcareFinancial ServicesGovernmentEducationManufacturingRetail | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime |
| MTTD | Not published | Not published |
| MTTR | Under 15 minutes (vendor marketing claim, described as 'typical time to remediation') | Not published |
| Community view | Gartner Peer Insights 5.0/5 but only 2 reviews, too small to draw conclusions. Named in Gartner 2024 Market Guide for MDR as the only 'risk-based' vendor. Almost no presence on G2, PeerSpot, or Reddit. Glassdoor 2.4/5 (36 reviews) with recurring complaints about leadership and employee turnover. | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. |
| Compliance | – | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE |
| Certifications | Certified Common Security Framework Practitioners (CCSFP) on staff | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia |
| Founded | 2008 | – |
| Data retention | Not published. | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Pondurance and Thales (S21sec)?
Pondurance is a Pure-play MDR that is technology-agnostic (works with your existing tools). Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools).
How do Pondurance and Thales (S21sec) differ in response capabilities?
Pondurance supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. Incident response is not included with Pondurance and included with Thales (S21sec).
How does Pondurance pricing compare to Thales (S21sec)?
Pondurance pricing: Not published. Custom quotes only. Reviews describe pricing as affordable relative to competitors.. Thales (S21sec) pricing: Not published. Watch for with Pondurance: Incident response is NOT included in base MDR. Separate retainer required for the 2-hour response commitment.; Network MDR, Log MDR, and Pondurance for Microsoft are all separate products with separate pricing on top of endpoint MDR. Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs..
Should I choose Pondurance or Thales (S21sec)?
Choose Pondurance if: uS mid-market organizations in healthcare, financial services, or government wanting affordable MDR for regulated environments. Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. Pondurance is not ideal for international organizations needing non-US SOC coverage or multilingual support. Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.