OpenText vs r-tec IT Security
OpenText is a Pure-play MDR that works with your existing tools. r-tec IT Security is a Services firm that works with your existing tools. OpenText targets SMB and Mid-market organizations; r-tec IT Security serves Mid-market and Enterprise. OpenText includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for r-tec IT Security ().
Buyer brief
OpenText is a Pure-play MDR that works with your existing tools. r-tec IT Security is a Services firm that works with your existing tools. OpenText targets SMB and Mid-market organizations; r-tec IT Security serves Mid-market and Enterprise. OpenText includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for r-tec IT Security ().
OpenText (Pure-play MDR) and r-tec IT Security (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize OpenText's sensible fit for smaller it teams that want opentext's threat intelligence and a 24/7 soc layered... or r-tec IT Security's r-tec mdr fits german buyers that need 24x7 detection, incident-response depth and a path to ot mdr.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack | German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Approval required | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack
- Price
- Custom quote
- Response authority
- 1/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | OpenTextTECH-AGNOSTIC | r-tec IT SecurityTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft DefenderSentinelOneSophosCarbon BlackBitdefender CrowdStrike | Microsoft Defender XDR CrowdStrike |
| SIEM integrations | Splunk Microsoft Sentinel | Exabeam Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: LimitedOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Approval Required | Configurable |
| Response actions | Custom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | Not offered |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ✓ Included | Not offered |
| Network | ✓ Included | ~ Limited |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | ≤1 hour |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote, not published. Sold direct and through OpenText partner channel. | Tiered custom quote. r-tec publishes Basic and Premium MDR tiers but does not publish prices. |
| Hidden cost warnings | Co-managed model means the customer's team still does the actual containment work. No published SLA, contractual response commitments must be negotiated. Headline detection metrics come from a 2021 launch announcement and have not been independently verified | Premium is required for 24x7 service times and the 1-hour qualification and First Response target.. Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00.. Public pages do not publish prices or contract minimums.. Optional direct response should be converted into a written pre-approval matrix.. Endpoint telemetry may depend on contracted CrowdStrike, Microsoft Defender XDR or Managed EDR scope.. OT MDR and Managed EDR are separate named services, so buyers should confirm whether they are included or quoted separately. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Basic, Premium, Custom |
| Channels | EmailPortalPhone | EmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North America | Europe |
| Onboarding | Not published | r-tec says site collectors support simple and fast implementation, but no standard public onboarding duration was found. |
| Industry focus | SMBHealthcareFinancial ServicesPublic Sector | Critical InfrastructureEnergyManufacturingOperational TechnologyHealthcareFinancial ServicesPublic SectorLogisticsAutomotiveChemicalsPharmaceuticals |
| MTTD | Less than 30 minutes (vendor-published, 2021 launch claim) | Not published |
| MTTR | Not published | Not published |
| Community view | Public review coverage of OpenText Core MDR is thin. Capterra lists the product with zero reviews, and there is no Gartner Peer Insights MDR profile or G2 page with a meaningful review base. Practitioner discussion mostly references the broader OpenText Cybersecurity portfolio and the Webroot heritage rather than the MDR service itself. | r-tec has limited MDR-specific public review volume. The public buyer case rests on German delivery, a published IT MDR service, a separate OT MDR service, BSI APT-response status and clear Basic versus Premium service-level targets. Buyers should validate exact response authority, pricing, OT scope and the operating model behind Premium 24x7 service. |
| Compliance | Not published | ISO 27001ISO 9001KRITISGDPR |
| Certifications | Not published | ISO 27001ISO 9001BSI-certified APT Response service providerEcoVadis Bronze group certification |
| Founded | 1991 | 1996 |
| Data retention | Not published | Not published as a standard MDR retention period. r-tec says Exabeam is operated as a cloud service from a German GDPR-compliant data center. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between OpenText and r-tec IT Security?
OpenText is a Pure-play MDR that is technology-agnostic (works with your existing tools). r-tec IT Security is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: OpenText offers Not disclosed, r-tec IT Security offers ≤1 hour. OpenText covers 4 attack surfaces in base pricing vs. 0 for r-tec IT Security.
How do OpenText and r-tec IT Security differ in response capabilities?
OpenText supports 1 autonomous actions (custom playbooks) and requires approval before acting. r-tec IT Security supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with OpenText and included with r-tec IT Security.
How does OpenText pricing compare to r-tec IT Security?
OpenText pricing: Not published. r-tec IT Security pricing: Not published. Watch for with OpenText: Co-managed model means the customer's team still does the actual containment work; No published SLA, contractual response commitments must be negotiated. Watch for with r-tec IT Security: Premium is required for 24x7 service times and the 1-hour qualification and First Response target.; Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00..
Should I choose OpenText or r-tec IT Security?
Choose OpenText if: sMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack. Choose r-tec IT Security if: german mid-market and enterprise buyers that want MDR from a services firm with incident-response depth. OpenText is not ideal for buyers who need analysts to isolate endpoints or kill processes without customer approval. r-tec IT Security is not ideal for buyers that need public price cards or contract minimums before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.