Ontinue vs ESET: MDR Comparison 2026
Detailed comparison of Ontinue and ESET managed detection and response services. Compare response capabilities, SLA, coverage, integrations, and compliance.
Winner by Category
Response Level
Tie
Same level
SLA Speed
Tie
Same speed
Coverage Breadth
Tie
Same coverage
Integrations
ESET
More integration options
Criteria
Best-in-class Microsoft-native MXDR with industry-leading AI automation (99.5% incident resolution rate) and unique Teams-based collaboration model.
Strong SMB-focused MDR built on 30+ years of threat research, with fast 20-minute response times and accessible 25-device minimum. Best for organizations already in or willing to adopt the ESET ecosystem.
Response Type
Active Remediation
Active Remediation
Approval Policy
Configurable
Configurable
Auto-Isolate
✓
✓
Kill Process
✓
✓
IR Included
✓ Included
✓ Included
Response SLA
Contact for specifics
20m
24/7 Coverage
✓ Yes
✓ Yes
Channels
TeamsEmailPortalPhone
EmailPortalPhone
Data Access
Full Query
Dashboards
Model
Per-user or per-asset subscription (contact for details)
Per-seat/device, custom-quoted; available as add-on to ESET PROTECT Enterprise or Elite tiers. MSP pricing with daily billing or monthly invoicing.
Price Range
Not published
Custom-quoted based on environment and device count; volume discounts available
Minimum Seats
None
25
Threat Hunting
✓ Included
✓ Included
Overall
Very Positive
Positive
Summary
4.8/5 on Gartner Peer Insights with 97% willingness to recommend. Praised for Microsoft expertise and Teams-based collaboration model. Minor complaints about occasional slow incident response.
Recognized as Market Leader and Product Leader in MDR by KuppingerCole 2024. Praised for fast 20-minute response times, strong threat intelligence from 30+ years of research, and good SMB accessibility. Criticized for UI/UX issues and the ESET console interface being unintuitive for US users.
Ontinue vs ESET: Which Should You Choose?
Choose Ontinue if:
- You need active remediation
- Contact for specifics response time meets your needs
- You prefer platform native solutions
- Your org size: Mid-market / Enterprise
Choose ESET if:
- You need active remediation
- 20m response time meets your needs
- You prefer platform native solutions
- Your org size: SMB / Mid-market / Enterprise
FAQ
What's the main difference between Ontinue and ESET?
Key differences: response model (Active Remediation vs Active Remediation), SLA (Contact for specifics vs 20m), and approach (Platform Native vs Platform Native).