NTT Security Holdings vs r-tec IT Security
NTT Security Holdings and r-tec IT Security are both Services firms that work with your existing tools. NTT Security Holdings targets Mid-market and Enterprise organizations, while r-tec IT Security serves Mid-market and Enterprise. NTT Security Holdings includes 5 attack surfaces in base pricing (Endpoint, Cloud, Identity, Network, OT/ICS), compared to 0 for r-tec IT Security ().
Buyer brief
NTT Security Holdings and r-tec IT Security are both Services firms that work with your existing tools. NTT Security Holdings targets Mid-market and Enterprise organizations, while r-tec IT Security serves Mid-market and Enterprise. NTT Security Holdings includes 5 attack surfaces in base pricing (Endpoint, Cloud, Identity, Network, OT/ICS), compared to 0 for r-tec IT Security ().
NTT Security Holdings offers broader coverage (5 surfaces vs. 0). r-tec IT Security may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Global enterprises needing follow-the-sun SOC coverage across NA, Europe, and APAC | German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth |
| Price | SamurAI XDR SaaS: $3.33/endpoint/mo; MDR custom | Custom quote |
| Response authority | 1/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Global enterprises needing follow-the-sun SOC coverage across NA, Europe, and APAC
- Price
- SamurAI XDR SaaS: $3.33/endpoint/mo; MDR custom
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | NTT Security HoldingsTECH-AGNOSTIC | r-tec IT SecurityTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrike Falcon InsightMicrosoft Defender for EndpointVMware Carbon Black CloudFortinet FortiEDRTrellix Endpoint Security | CrowdStrikeMicrosoft Defender XDR |
| SIEM integrations | Fortinet FortiAnalyzer | ExabeamMicrosoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Covered | EPEndpoint: LimitedCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: LimitedOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Isolate | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published. MDR is custom quoted. Vendor-published SamurAI XDR SaaS (self-service, not MDR): $3.33/endpoint/month. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | Not offered |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | + Optional | Not offered |
| Network | ✓ Included | ~ Limited |
| OT/ICS | ✓ Included | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤30 minutes | ≤1 hour |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quoted based on environment size, coverage areas, and service components. Note: SamurAI XDR SaaS (a self-service product, not MDR) is $3.33/endpoint/month. MDR pricing is not published. | Tiered custom quote. r-tec publishes Basic and Premium MDR tiers but does not publish prices. |
| Hidden cost warnings | Incident response is NOT included in base MDR. Requires a separate retainer with separate pricing.. SamurAI Endpoint Agent and Network Traffic Analyzer are add-ons, not included in base service. Clarify which components are in your quote.. Gartner reviewers consistently cite NTT as expensive relative to competitors.. Alert severity over-classification reported by customers, leading to unnecessary after-hours calls for already-blocked threats.. New log source integrations can take significant development time according to customer reviews.. Analysis quality and portal flexibility vary by SOC region per Gartner feedback. | Premium is required for 24x7 service times and the 1-hour qualification and First Response target.. Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00.. Public pages do not publish prices or contract minimums.. Optional direct response should be converted into a written pre-approval matrix.. Endpoint telemetry may depend on contracted CrowdStrike, Microsoft Defender XDR or Managed EDR scope.. OT MDR and Managed EDR are separate named services, so buyers should confirm whether they are included or quoted separately. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year | Basic, Premium, Custom |
| Channels | EmailPortalPhone | EmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | Official docs show ~16 days (2-day portal activation, 14-day orientation). NTT markets 'less than one week' but typical deployments are longer. | r-tec says site collectors support simple and fast implementation, but no standard public onboarding duration was found. |
| Industry focus | ManufacturingIndustrialFinancial ServicesEnergyHealthcareGovernmentTelecommunications | Critical InfrastructureEnergyManufacturingOperational TechnologyHealthcareFinancial ServicesPublic SectorLogisticsAutomotiveChemicalsPharmaceuticals |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.4/5 (21 reviews). NTT DATA (parent group) ranked second by revenue in Gartner Market Share Analysis for Managed Security Services Worldwide 2022. Reviewers praise responsiveness, team continuity, and global reach. Recurring complaints: expensive pricing, alert severity over-classification, and inconsistent analysis quality across SOC regions. Very limited Reddit/community discussion. | r-tec has limited MDR-specific public review volume. The public buyer case rests on German delivery, a published IT MDR service, a separate OT MDR service, BSI APT-response status and clear Basic versus Premium service-level targets. Buyers should validate exact response authority, pricing, OT scope and the operating model behind Premium 24x7 service. |
| Compliance | ISO 27001SOC 2 | ISO 27001ISO 9001KRITISGDPR |
| Certifications | ISO 27001SOC 2ISAE 3000 | ISO 27001ISO 9001BSI-certified APT Response service providerEcoVadis Bronze group certification |
| Founded | 2000 | 1996 |
| Data retention | 12 months standard retention for security incident data | Not published as a standard MDR retention period. r-tec says Exabeam is operated as a cloud service from a German GDPR-compliant data center. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between NTT Security Holdings and r-tec IT Security?
NTT Security Holdings is a Services firm that is technology-agnostic (works with your existing tools). r-tec IT Security is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: NTT Security Holdings offers ≤30 minutes, r-tec IT Security offers ≤1 hour. NTT Security Holdings covers 5 attack surfaces in base pricing vs. 0 for r-tec IT Security.
How do NTT Security Holdings and r-tec IT Security differ in response capabilities?
NTT Security Holdings supports 1 autonomous actions (endpoint isolation) and approval is configurable. r-tec IT Security supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with NTT Security Holdings and included with r-tec IT Security.
How does NTT Security Holdings pricing compare to r-tec IT Security?
NTT Security Holdings pricing: Not published. MDR is custom quoted. Vendor-published SamurAI XDR SaaS (self-service, not MDR): $3.33/endpoint/month.. r-tec IT Security pricing: Not published. Watch for with NTT Security Holdings: Incident response is NOT included in base MDR. Requires a separate retainer with separate pricing.; SamurAI Endpoint Agent and Network Traffic Analyzer are add-ons, not included in base service. Clarify which components are in your quote.. Watch for with r-tec IT Security: Premium is required for 24x7 service times and the 1-hour qualification and First Response target.; Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00..
Should I choose NTT Security Holdings or r-tec IT Security?
Choose NTT Security Holdings if: global enterprises needing follow-the-sun SOC coverage across NA, Europe, and APAC. Choose r-tec IT Security if: german mid-market and enterprise buyers that want MDR from a services firm with incident-response depth. NTT Security Holdings is not ideal for sMBs wanting transparent pricing and self-service onboarding. r-tec IT Security is not ideal for buyers that need public price cards or contract minimums before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.