ESET vs ReliaQuest: MDR Comparison 2026
Detailed comparison of ESET and ReliaQuest managed detection and response services. Compare response capabilities, SLA, coverage, integrations, and compliance.
Winner by Category
Response Level
Tie
Same level
SLA Speed
Tie
Same speed
Coverage Breadth
ReliaQuest
6 vs 5 surfaces
Integrations
ReliaQuest
More integration options
Criteria
Strong SMB-focused MDR built on 30+ years of threat research, with fast 20-minute response times and accessible 25-device minimum. Best for organizations already in or willing to adopt the ESET ecosystem.
Best-in-class for enterprises wanting to unify and automate across their existing multi-vendor security stack without ripping and replacing tools. The Agentic AI platform delivers near-instant detection and containment.
Response Type
Active Remediation
Active Remediation
Approval Policy
Configurable
Configurable
Auto-Isolate
✓
✓
Kill Process
✓
✓
IR Included
✓ Included
✓ Included
Response SLA
20m
<5 minute mean time to respond
24/7 Coverage
✓ Yes
✓ Yes
Channels
EmailPortalPhone
SlackTeamsEmailPortalPhone
Data Access
Dashboards
Full Query
Model
Per-seat/device, custom-quoted; available as add-on to ESET PROTECT Enterprise or Elite tiers. MSP pricing with daily billing or monthly invoicing.
Per-endpoint annually; custom enterprise pricing based on environment size and integrated technologies
Price Range
Custom-quoted based on environment and device count; volume discounts available
$172,500 average annual; up to $1,200,000 for large deployments. $5,000 per additional integrated technology.
Minimum Seats
25
None
Threat Hunting
✓ Included
✓ Included
Overall
Positive
Positive
Summary
Recognized as Market Leader and Product Leader in MDR by KuppingerCole 2024. Praised for fast 20-minute response times, strong threat intelligence from 30+ years of research, and good SMB accessibility. Criticized for UI/UX issues and the ESET console interface being unintuitive for US users.
Praised for unparalleled visibility across diverse security stacks, advanced threat detection, and seamless multi-tool integration. Some concerns about alert delays, duplicate escalations, mobile app UX, and high pricing for smaller organizations.
ESET vs ReliaQuest: Which Should You Choose?
Choose ESET if:
- You need active remediation
- 20m response time meets your needs
- You prefer platform native solutions
- Your org size: SMB / Mid-market / Enterprise
Choose ReliaQuest if:
- You need active remediation
- <5 minute mean time to respond response time meets your needs
- You prefer technology agnostic solutions
- Your org size: Mid-market / Enterprise
FAQ
What's the main difference between ESET and ReliaQuest?
Key differences: response model (Active Remediation vs Active Remediation), SLA (20m vs <5 minute mean time to respond), and approach (Platform Native vs Technology Agnostic).