ESET vs Proficio: MDR Comparison 2026
Detailed comparison of ESET and Proficio managed detection and response services. Compare response capabilities, SLA, coverage, integrations, and compliance.
Winner by Category
Response Level
Tie
Same level
SLA Speed
Tie
Same speed
Coverage Breadth
Proficio
6 vs 5 surfaces
Integrations
Proficio
More integration options
Criteria
Strong SMB-focused MDR built on 30+ years of threat research, with fast 20-minute response times and accessible 25-device minimum. Best for organizations already in or willing to adopt the ESET ecosystem.
Proficio ProSOC stands out as a cost-effective, SIEM-centric MDR that publishes transparent performance metrics. The flexibility to use a Proficio-hosted SIEM or integrate with existing Splunk/Sentinel/Elastic investments, combined with global SOC coverage and strong detection metrics (<11 min MTTD, 95% true positive rate), makes it a solid choice for mid-market organizations.
Response Type
Active Remediation
Active Remediation
Approval Policy
Configurable
Configurable
Auto-Isolate
✓
✓
Kill Process
✓
✓
IR Included
✓ Included
Separate
Response SLA
20m
MTTD <20 minutes, MTTR <3 minutes
24/7 Coverage
✓ Yes
✓ Yes
Channels
EmailPortalPhone
EmailPortalPhone
Data Access
Dashboards
Full Query
Model
Per-seat/device, custom-quoted; available as add-on to ESET PROTECT Enterprise or Elite tiers. MSP pricing with daily billing or monthly invoicing.
Custom pricing; SOC-as-a-Service model based on log volume and scope
Price Range
Custom-quoted based on environment and device count; volume discounts available
Not published
Minimum Seats
25
None
Threat Hunting
✓ Included
✓ Included
Overall
Positive
Positive
Summary
Recognized as Market Leader and Product Leader in MDR by KuppingerCole 2024. Praised for fast 20-minute response times, strong threat intelligence from 30+ years of research, and good SMB accessibility. Criticized for UI/UX issues and the ESET console interface being unintuitive for US users.
Recognized as a Gartner Market Guide representative vendor since 2017. Praised for cost-effective SOC-as-a-Service and strong SIEM management. Named Global SOC Team of the Year. Limited community discussion compared to larger MDR brands.
ESET vs Proficio: Which Should You Choose?
Choose ESET if:
- You need active remediation
- 20m response time meets your needs
- You prefer platform native solutions
- Your org size: SMB / Mid-market / Enterprise
Choose Proficio if:
- You need active remediation
- MTTD <20 minutes, MTTR <3 minutes response time meets your needs
- You prefer technology agnostic solutions
- Your org size: SMB / Mid-market / Enterprise
FAQ
What's the main difference between ESET and Proficio?
Key differences: response model (Active Remediation vs Active Remediation), SLA (20m vs MTTD <20 minutes, MTTR <3 minutes), and approach (Platform Native vs Technology Agnostic).