e2e-assure vs Thales (S21sec)
e2e-assure is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. e2e-assure targets Mid-market and Enterprise organizations; Thales (S21sec) serves Enterprise. e2e-assure includes 4 attack surfaces in base pricing (Endpoint, SaaS, Identity, Network), compared to 2 for Thales (S21sec) (Network, OT/ICS).
Buyer brief
e2e-assure is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. e2e-assure targets Mid-market and Enterprise organizations; Thales (S21sec) serves Enterprise. e2e-assure includes 4 attack surfaces in base pricing (Endpoint, SaaS, Identity, Network), compared to 2 for Thales (S21sec) (Network, OT/ICS).
e2e-assure (Pure-play MDR) and Thales (S21sec) (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize e2e-assure's uk-focused mdr with sc-cleared analysts and deep microsoft expertise, purpose-built for critical ... or Thales (S21sec)'s thales/s21sec is strongest for complex, regulated and critical-sector environments that value glo....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | UK or Australian government and critical infrastructure organizations requiring SC-cleared analysts | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response |
| Price | AppSource from GBP 6/user/mo; min spend unclear | Custom quote |
| Response authority | 4/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- UK or Australian government and critical infrastructure organizations requiring SC-cleared analysts
- Price
- AppSource from GBP 6/user/mo; min spend unclear
- Response authority
- 4/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | e2e-assureTECH-AGNOSTIC | Thales (S21sec)TECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender for EndpointCrowdStrikeSentinelOneTrend Micro Vision One | Customer endpoint security tools |
| SIEM integrations | Microsoft SentinelSplunk | Customer SIEM platformsThales SOC tooling |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateDisable accountsQuarantineCustom playbooks | ContainCustom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Starting around £6/user/month (per Microsoft AppSource listing), dependent on user count, number of services, and subject to minimum spend. Specific minimums not published. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | + Optional | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤1 hour | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-user per-month pricing. Two tiers: Monitored (baseline Defender coverage, monthly reports) and Managed (extended functionality, automated threat responses, Teams-based monthly reviews). Contracts typically 12-36 months. Also available as committed annual contract with retrospective monthly management charge based on device count. | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. |
| Hidden cost warnings | Incident response is NOT included in base MDR. It is a separate retainer delivered through UK-based partners.. Automated containment triggers on critical alerts, but broader remediation is your team's responsibility. Budget for internal staff to act on SOC guidance.. Minimum spend threshold exists but is not publicly disclosed. Ask for it before engaging.. OT/ICS and advanced cloud coverage may be priced as additional modules beyond base MDR.. Managed tier costs more than Monitored, with significantly different automation and analyst involvement. Clarify which tier is being quoted. | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. |
| Data portability | Partial | Partial |
| Contract terms | Annual, 2-year, 3-year | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services |
| Channels | TeamsEmailPortalPhone | EmailPhonePortal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | – | – |
| SOC regions | EuropeAsia-Pacific | EuropeMEAAPAC |
| Onboarding | Weeks, varies by integration complexity and environment scope | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. |
| Industry focus | GovernmentCritical National InfrastructureManufacturingDefenseUtilitiesLife Sciences | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | NPS score of 88+ (vendor-reported, industry average 34) suggests high customer satisfaction among existing clients. However, virtually no public reviews on G2, Gartner, or Reddit exist, making independent validation impossible. Customers appear to value SC clearance and UK/government compliance focus. Small enough provider that community discussion is minimal. | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. |
| Compliance | ISO/IEC 27001Cyber Essentials PlusG-Cloud 14CCS Framework | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE |
| Certifications | ISO/IEC 27001Cyber Essentials Plus | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia |
| Founded | 2013 | – |
| Data retention | Not published | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between e2e-assure and Thales (S21sec)?
e2e-assure is a Pure-play MDR that is technology-agnostic (works with your existing tools). Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: e2e-assure offers ≤1 hour, Thales (S21sec) offers Not disclosed. e2e-assure covers 4 attack surfaces in base pricing vs. 2 for Thales (S21sec).
How do e2e-assure and Thales (S21sec) differ in response capabilities?
e2e-assure supports 4 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine) and approval is configurable. Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. Incident response is not included with e2e-assure and included with Thales (S21sec).
How does e2e-assure pricing compare to Thales (S21sec)?
e2e-assure pricing: Starting around £6/user/month (per Microsoft AppSource listing), dependent on user count, number of services, and subject to minimum spend. Specific minimums not published.. Thales (S21sec) pricing: Not published. Watch for with e2e-assure: Incident response is NOT included in base MDR. It is a separate retainer delivered through UK-based partners.; Automated containment triggers on critical alerts, but broader remediation is your team's responsibility. Budget for internal staff to act on SOC guidance.. Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs..
Should I choose e2e-assure or Thales (S21sec)?
Choose e2e-assure if: uK or Australian government and critical infrastructure organizations requiring SC-cleared analysts. Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. e2e-assure is not ideal for organizations needing full hands-on remediation (e2e-assure automates containment but guides remediation). Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.