Cyberoo vs Thales (S21sec)
Cyberoo is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. Cyberoo targets SMB and Mid-market organizations; Thales (S21sec) serves Enterprise.
Buyer brief
Cyberoo is a Pure-play MDR that works with your existing tools. Thales (S21sec) is a Services firm that works with your existing tools. Cyberoo targets SMB and Mid-market organizations; Thales (S21sec) serves Enterprise.
Cyberoo (Pure-play MDR) and Thales (S21sec) (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Cyberoo's technology-agnostic mdr from the only italian gartner representative vendor, built for european m... or Thales (S21sec)'s thales/s21sec is strongest for complex, regulated and critical-sector environments that value glo....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | European mid-market companies wanting a GDPR-native provider with local SOC coverage | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response |
| Price | Not published | Custom quote |
| Response authority | 4/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Own agent required | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- European mid-market companies wanting a GDPR-native provider with local SOC coverage
- Price
- Not published
- Response authority
- 4/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | CyberooTECH-AGNOSTIC | Thales (S21sec)TECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Technology-agnostic: integrates with most major EDR platforms | Customer endpoint security tools |
| SIEM integrations | Technology-agnostic: integrates with existing SIEM deployments | Customer SIEM platformsThales SOC tooling |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: LimitedSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Limited | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processQuarantineCustom playbooks | ContainCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | + Optional | ~ Limited |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | + Optional | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | ~ Limited | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing based on environment size and integrated tools. Pricing model not publicly disclosed. SaaS delivery. | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. |
| Hidden cost warnings | No public pricing. You cannot compare costs without a sales call.. Cypeer Agent X deployment required on endpoints, adding rollout overhead to onboarding.. International expansion is recent (Spain 2024, Poland via partners). Support quality outside Italy may vary.. Detection rules and threat intel are proprietary. If you leave, none of it transfers.. IR is described as included, but scope is not documented. Clarify whether it covers full DFIR or just triage and escalation. | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. |
| Data portability | Limited | Partial |
| Contract terms | Annual | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services |
| Channels | EmailPortalPhone | EmailPhonePortal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | – | – |
| SOC regions | Europe | EuropeMEAAPAC |
| Onboarding | Not published | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. |
| Industry focus | ManufacturingProfessional ServicesTechnologyHealthcareFinancial Services | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.6/5 (25 reviews). Named Gartner Representative Vendor for MDR in 2021, 2023, and 2024, the only Italian company among 40 vendors in the 2024 guide. Strong reputation in Italian mid-market. Very limited English-language community discussion, likely due to European-centric customer base. | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. |
| Compliance | GDPR | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE |
| Certifications | GDPR Compliant | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia |
| Founded | 2019 | – |
| Data retention | Not published | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Cyberoo and Thales (S21sec)?
Cyberoo is a Pure-play MDR that is technology-agnostic (works with your existing tools). Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools).
How do Cyberoo and Thales (S21sec) differ in response capabilities?
Cyberoo supports 4 autonomous actions (custom playbooks, endpoint isolation, file quarantine, process termination) and approval is configurable. Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable.
How does Cyberoo pricing compare to Thales (S21sec)?
Cyberoo pricing: Custom-quoted pricing. Thales (S21sec) pricing: Not published. Watch for with Cyberoo: No public pricing. You cannot compare costs without a sales call.; Cypeer Agent X deployment required on endpoints, adding rollout overhead to onboarding.. Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs..
Should I choose Cyberoo or Thales (S21sec)?
Choose Cyberoo if: european mid-market companies wanting a GDPR-native provider with local SOC coverage. Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. Cyberoo is not ideal for global enterprises needing follow-the-sun SOC coverage outside Europe. Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.