Capgemini vs OpenText
Capgemini is a Services firm that works with your existing tools. OpenText is a Pure-play MDR that works with your existing tools. Capgemini targets Enterprise organizations; OpenText serves SMB and Mid-market. Capgemini includes 3 attack surfaces in base pricing (Endpoint, Cloud, Network), compared to 4 for OpenText (Endpoint, Cloud, SaaS, Network).
Buyer brief
Capgemini is a Services firm that works with your existing tools. OpenText is a Pure-play MDR that works with your existing tools. Capgemini targets Enterprise organizations; OpenText serves SMB and Mid-market. Capgemini includes 3 attack surfaces in base pricing (Endpoint, Cloud, Network), compared to 4 for OpenText (Endpoint, Cloud, SaaS, Network).
Capgemini (Services firm) and OpenText (Pure-play MDR) serve different buyer profiles. Your decision depends on whether you prioritize Capgemini's capgemini is strongest when mdr is part of a larger enterprise security-operations agenda: manage... or OpenText's sensible fit for smaller it teams that want opentext's threat intelligence and a 24/7 soc layered....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Large enterprises that want a global services partner for MDR plus SOC transformation | SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack |
| Price | Custom quote | Custom quote |
| Response authority | 2/6 actions · Configurable | 1/6 actions · Approval required |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Large enterprises that want a global services partner for MDR plus SOC transformation
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack
- Price
- Custom quote
- Response authority
- 1/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | CapgeminiTECH-AGNOSTIC | OpenTextTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Customer endpoint security tools | CrowdStrikeMicrosoft DefenderSentinelOneSophosCarbon BlackBitdefender |
| SIEM integrations | Customer SIEM platforms Microsoft Sentinel | Splunk Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Guided Response |
| Approval policy | Configurable | Approval Required |
| Response actions | ContainCustom playbooks | Custom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom enterprise quote by service scope, technology stack, Cyber Defense Center model and transformation requirements. Public prices are not published. | Custom quote, not published. Sold direct and through OpenText partner channel. |
| Hidden cost warnings | Capgemini is a global services firm, so scope, tooling, response authority and transformation work should be specified precisely in the statement of work.. Public pages do not publish pricing, minimum terms, service credits, MTTD, MTTR or a contractual response SLA.. Microsoft Sentinel-powered Cyber Defense Centers may require separate Microsoft licensing and data-ingestion planning.. Threat hunting, DFIR, vulnerability management and offensive security are all public offers, but buyers should confirm which are included in the base MDR scope versus separate workstreams.. Public materials do not disclose log retention, raw data export rights or detection-content portability. | Co-managed model means the customer's team still does the actual containment work. No published SLA, contractual response commitments must be negotiated. Headline detection metrics come from a 2021 launch announcement and have not been independently verified |
| Data portability | Partial | Partial |
| Contract terms | Continuous Vigilance, Managed Detection and Response, Managed SOC, SOC Transformation, Cyber Defense Centers powered by Microsoft Sentinel, Custom cybersecurity services engagement | Annual |
| Channels | EmailPortalPhoneTeams | EmailPortalPhone |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEuropeAPACLATAMMEA | North America |
| Onboarding | Not published. Capgemini positions the service as a custom enterprise engagement delivered through global Cyber Defense Centers. | Not published |
| Industry focus | Financial ServicesEnergyUtilitiesManufacturingAutomotiveHealthcarePublic SectorTelecommunicationsTechnology | SMBHealthcareFinancial ServicesPublic Sector |
| MTTD | Not published | Less than 30 minutes (vendor-published, 2021 launch claim) |
| MTTR | Not published | Not published |
| Community view | Capgemini has strong official evidence for enterprise-scale cybersecurity, Continuous Vigilance, MDR, Managed SOC, global Cyber Defense Centers, DFIR and threat hunting, but limited public buyer-review signal for the MDR service as a distinct product. Diligence should focus on service scope, response authority, tooling, staffing model, retention and pricing. | Public review coverage of OpenText Core MDR is thin. Capterra lists the product with zero reviews, and there is no Gartner Peer Insights MDR profile or G2 page with a meaningful review base. Practitioner discussion mostly references the broader OpenText Cybersecurity portfolio and the Webroot heritage rather than the MDR service itself. |
| Compliance | DORA | Not published |
| Certifications | – | Not published |
| Founded | 1967 | 1991 |
| Data retention | Not published. Public Continuous Vigilance pages do not disclose default log retention, archive tiers or export rights. | Not published |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Capgemini and OpenText?
Capgemini is a Services firm that is technology-agnostic (works with your existing tools). OpenText is a Pure-play MDR that is technology-agnostic (works with your existing tools). Capgemini covers 3 attack surfaces in base pricing vs. 4 for OpenText.
How do Capgemini and OpenText differ in response capabilities?
Capgemini supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. OpenText supports 1 autonomous actions (custom playbooks) and requires approval before acting. Incident response is included with Capgemini and not included with OpenText.
How does Capgemini pricing compare to OpenText?
Capgemini pricing: Not published. OpenText pricing: Not published. Watch for with Capgemini: Capgemini is a global services firm, so scope, tooling, response authority and transformation work should be specified precisely in the statement of work.; Public pages do not publish pricing, minimum terms, service credits, MTTD, MTTR or a contractual response SLA.. Watch for with OpenText: Co-managed model means the customer's team still does the actual containment work; No published SLA, contractual response commitments must be negotiated.
Should I choose Capgemini or OpenText?
Choose Capgemini if: large enterprises that want a global services partner for MDR plus SOC transformation. Choose OpenText if: sMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack. Capgemini is not ideal for sMBs seeking transparent per-endpoint MDR pricing. OpenText is not ideal for buyers who need analysts to isolate endpoints or kill processes without customer approval.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.