Tata Communications
MDR
Global telecom giant offering massive-scale MDR with 950+ connectors, 80+ SOAR playbooks, and MITRE ATT&CK alignment. Ideal for Fortune 500 and multinational enterprises needing coverage across 190+ countries with IT/OT convergence.
Best For / Not Ideal For
Ideal for
- +Large multinational enterprises with global footprint
- +Fortune 500 organizations needing massive-scale MDR
- +Companies with IT/OT convergence security requirements
- +APAC and EMEA-headquartered enterprises
Not ideal for
- −SMBs or mid-market organizations
- −North American companies requiring local US-based SOC
- −Organizations wanting simple, transparent pricing
- −Companies needing quick decisions (enterprise sales cycle)
What They Actually Do
Approval: Configurable — You choose which actions need approval
Incident Response: Included in contract
Response SLA: Performance-based SLAs (contact for specifics)
80+ automated SOAR playbooks handle 94%+ L1 tickets. ADR Framework (Anticipate, Defend, Respond) powers automated detection and response. Includes 60+ SOAR playbooks for automated triaging and response. Incident responders available as part of SOC team.
Stack Compatibility
EDR
SIEM
Cloud
Ticketing
Other Integrations
Attack Surface Coverage
Endpoint
included
Cloud Workloads
included
SaaS Apps
included
Identity
included
Network
included
OT/ICS
included
Pricing & Total Cost
- Pricing Model
- Flexible: EPS-based, MPS-based, data-ingested, or devices/users
Contact provider for pricing details
What costs extra
- $Advanced threat hunting
- $Brand monitoring
- $Malware analysis
- $Forensics and retainer services
- $Red team assessments
Hidden cost warnings
- Warning:Multiple pricing models can make comparison difficult
- Warning:Additional services (forensics, red team) priced separately
- Warning:SOC primarily based in India; local presence expansion still planned
- Warning:Global network integration may add infrastructure costs
✗No trial available
✓Proof of Value available
Service Details
Contract Terms
Contact for specifics
Data Retention
Contact for specifics
Dedicated Analyst
Yes
Portal Access
Yes
Custom Reporting
Yes
Quarterly Reviews
Yes
Communication & Visibility
Communication Channels
Escalation Method
Tiered SOC escalation through dedicated service portal; Security Analysts, Engineers, Threat Researchers, Hunters, and Incident Responders
Data Access
Dashboard Access
Visual dashboards but no raw log queries
What to Ask Tata Communications
Based on common blind spots and real-world evaluation patterns
- 1.
What specific SOC locations will service our region and what are the planned expansion timelines?
- 2.
How does the 94%+ L1 automation rate translate to actual analyst touch time for our environment?
- 3.
Which of the four pricing models (EPS, MPS, data-ingested, devices/users) is recommended for our use case?
- 4.
What is the 99% MTTR improvement measured against and can you provide benchmark data?
- 5.
How does the OT/ICS monitoring capability integrate with our existing industrial systems?
- 6.
What happens to our 950+ connector configurations and SOAR playbooks if we exit?
- 7.
Can you provide references from similar-sized organizations in our region?
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Information compiled from public sources. Verify details directly with the provider before making decisions.