Sophos vs Kroll: MDR Comparison 2026
Detailed comparison of Sophos and Kroll managed detection and response services. Compare response capabilities, SLA, coverage, integrations, and compliance.
Winner by Category
Response Level
Tie
Same level
SLA Speed
Sophos
Faster response time
Coverage Breadth
Kroll
6 vs 5 surfaces
Integrations
Sophos
More integration options
Criteria
Industry-leading breadth of integration (350+ vendors), inclusive full-scale incident response with no caps, $1M breach warranty with simple qualification, and top G2 rankings. Best suited for organizations with heterogeneous security stacks who want comprehensive managed response without hidden fees.
Kroll Responder's unique advantage is the depth of real-world incident response experience from 3,000+ annual breach investigations feeding directly into MDR detection and response. The 'Complete Response' methodology and complimentary $1M breach warranty set it apart from pure monitoring-focused MDR providers.
Response Type
Active Remediation
Active Remediation
Approval Policy
Configurable
Configurable
Auto-Isolate
✓
✓
Kill Process
✓
✓
IR Included
✓ Included
✓ Included
Response SLA
≤15 minutes
Contact for specifics
24/7 Coverage
✓ Yes
✓ Yes
Channels
EmailPortalPhone
EmailPortalPhone
Data Access
Dashboards
Dashboards
Model
Per-user and per-server pricing; two tiers (MDR Essentials and MDR Complete)
Custom pricing based on environment size and complexity
Price Range
Custom quote required; tiered pricing bands (10-24, 25-49, 50-99, etc.)
Not published
Minimum Seats
10
None
Threat Hunting
✓ Included
✓ Included
Overall
Very Positive
Positive
Summary
Ranked #1 overall for MDR on G2. Praised for value, 350+ integrations, and the technology-agnostic approach. Criticized for technical support responsiveness and resource intensity on endpoints.
Highly trusted for deep incident response pedigree and 'Complete Response' methodology. 98% customer satisfaction score and 75 NPS. Strong reputation for going beyond containment to full eradication. Lower market mindshare than some larger MDR brands.
Sophos vs Kroll: Which Should You Choose?
Choose Sophos if:
- You need active remediation
- ≤15 minutes response time meets your needs
- You prefer technology agnostic solutions
- Your org size: SMB / Mid-market / Enterprise
Choose Kroll if:
- You need active remediation
- Contact for specifics response time meets your needs
- You prefer technology agnostic solutions
- Your org size: SMB / Mid-market / Enterprise
FAQ
What's the main difference between Sophos and Kroll?
Key differences: response model (Active Remediation vs Active Remediation), SLA (≤15 minutes vs Contact for specifics), and approach (Technology Agnostic vs Technology Agnostic).