Open Systems Open Systems MDR+ with Mission Control

Open Systems MDR+ with Mission Control is a Swiss-based managed detection and response service operating since 1990, delivering a unified SASE+MDR platform through 4 global SOCs.

Key Facts:

• MDR service operational since 1990 (35 years as of 2025)
• Headquartered in Zurich, Switzerland
• EQT Private Equity portfolio company (implications: potential for future acquisitions, ownership changes, or strategic shifts)
• Cybersecurity Excellence Award Winner 2025 for Managed SASE Experience
• 4 global SOCs: Zurich, Redwood City (California), and additional locations
• 10,000 locations served across 184 countries
• Level-3 engineers on front line (not junior analysts)
• Critical for buyers: Gartner MDR recognition is dated (2020-2021, not current 2025)
• Critical for buyers: Latest customer rating is from December 2020 (5 years old)

Outdated Analyst Recognition

• Gartner MDR recognition is from 2020-2021 (4-5 years old, not current)
• No Forrester Wave positioning for MDR in 2025
• No Gartner Magic Quadrant positioning for MDR in 2025
• Most recent third-party validation is Cybersecurity Excellence Award (not analyst firm)
• Buyer impact: Cannot rely on recent independent analyst assessments of MDR capabilities

Outdated Customer Reviews

• Latest customer rating is from December 2020 (5 years old)
• Only 14 total reviews (very small sample size)
• No recent PeerSpot, G2, or Gartner Peer Insights reviews found
• Buyer impact: Impossible to assess current service quality from 5-year-old data
• Comparison: Competitors like WithSecure have 2025 reviews and ratings

Pricing Opacity

• No public pricing information available
• Cannot budget without sales engagement
• Impossible to conduct preliminary cost comparison
• Pricing model and drivers not disclosed
• Must invest time in sales process before determining affordability

Platform Lock-in Concerns

• Requires commitment to full SASE platform (not standalone MDR)
• Cannot use existing SD-WAN, SSE, or network security investments
• High switching costs due to unified platform architecture
• May require significant network infrastructure changes
• Buyer concern: Long-term vendor dependency on single platform

Limited Brand Recognition

• Smaller brand compared to CrowdStrike, SentinelOne, or Palo Alto Networks
• Less market presence than mega-vendors
• Fewer public case studies available
• Limited public discussion and community knowledge
• Implication: Harder to find peer references and experiences

Geographic and Market Focus

• Swiss/European focus (headquarters in Zurich)
• US presence limited (one SOC in Redwood City, California)
• May have less expertise in US-specific compliance (HIPAA, state privacy laws)
• European data sovereignty emphasis may not align with US-centric needs
• Unclear how well US operations are staffed compared to European presence

Private Equity Ownership Implications

• Owned by EQT Private Equity
• Buyer concerns with PE ownership:

• Positive aspects: Strong financial backing, potential for investment in growth

Performance Metrics Disclosure

• No MTTD (Mean Time to Detect) published
• No MTTR (Mean Time to Respond) published
• No specific SLA response timeframes disclosed
• Cannot benchmark against industry standards without vendor engagement
• Buyers cannot evaluate operational commitments before sales process

Service Scope Gaps

• No OT/ICS (Operational Technology) support
• Not suitable for manufacturing, utilities, critical infrastructure with OT requirements
• Focus on IT environments only
• SASE platform may be overkill for organizations needing standalone MDR

Limited Public Information

• Few recent case studies available
• Onboarding timeframes not disclosed
• Data retention policies not public
• Contract terms require vendor engagement
• Limited public discussion of service quality

Historical Customer Ratings (December 2020)

WAN Edge Performance (5 Years Old):

"4.9 out of 5.0 rating based on 14 reviews"

• Rating from December 2020 (5 years old as of 2025)
• Small sample size (only 14 reviews)
• Focused on WAN Edge, not MDR service specifically

Buyer Concerns with Outdated Reviews:

• Service quality may have changed significantly since 2020
• 5-year-old data does not reflect current operations
• Cannot assess current MDR service performance from WAN Edge reviews
• Need to request recent customer references directly from vendor

2025 Recognition

Cybersecurity Excellence Award 2025:

Open Systems won the Cybersecurity Excellence Award for Managed SASE Experience in 2025, recognizing the unified SASE+MDR platform approach.

Microsoft Partnership:

Microsoft Partner of Year 2022 for Swiss region (awarded 3 years ago as of 2025), indicating strong Microsoft ecosystem integration.

Limited Recent Public Feedback

Absence of Recent Reviews:

• No recent PeerSpot reviews found for Open Systems MDR
• No recent G2 reviews for MDR service
• No Gartner Peer Insights reviews for MDR in 2025
• Buyer impact: Must rely on vendor-provided references rather than independent public reviews
• Comparison: Competitors have extensive 2025 customer reviews publicly available

What This Means for Buyers:

• Cannot verify current service quality through independent reviews
• Must conduct thorough reference checks with vendor-provided customer contacts
• Higher due diligence burden compared to vendors with extensive public reviews
• Recommendation: Request multiple customer references across different industries and sizes

Service Strengths (Based on Available Data)

Level-3 Engineers on Front Line: According to company documentation, Open Systems positions Level-3 engineers (senior, experienced analysts) on the front line rather than junior Level-1 analysts, potentially resulting in faster, more accurate triage.

Global SOC Coverage: 4 strategically placed SOCs provide 24×7 coverage across time zones, with 10,000 locations monitored across 184 countries.

Unified Platform Approach: The integrated SASE+MDR platform eliminates the complexity of managing separate point solutions for network security and threat detection.